Production Time, Shipping and Handling (updated 11-24-18)
Please note that each Kitty Peeper is handmade, and as such, takes some time to build. A lot of workmanship goes into every peeper we ship! Currently, it's taking us about 5 to 7 business days to process each new order. We appreciate your patience! We are a two-man shop, and do our very best to get orders out as quickly as possible.
While we will consider other shipping alternatives, we prefer to use UPS Ground shipping, which is the least expensive method of shipment for the size boxes we use for completed patios (Our window patios come completely assembled, except for the handle which needs to be screwed in with a Phillips screwdriver.)
Most orders ship in the US for between $23 and 50 dollars to the lower 48 states depending upon your shipping region , and about $119 dollars to ship to Hawaii and Alaska (we're based in Kentucky). We NEVER pad our shipping/handling charges. You pay what UPS charges us! For our customer's convenience, we've pre-calculated shipping costs by region, and have included that cost directly into the purchase price. Simply go to the Order Home page, choose your state by tapping its link, and you'll be directed to your region's order page to complete your order, where you'll see the unit price (the same for all regions) and the shipping cost for your region. During checkout, you simply pay a single amount for both the Peeper and the shipping, making check-out fast and easy. If you have any questions about shipping, please contact us here.
Upon shipping your order, we'll send you a confirmation email along with the tracking number of your order.
While we will consider other shipping alternatives, we prefer to use UPS Ground shipping, which is the least expensive method of shipment for the size boxes we use for completed patios (Our window patios come completely assembled, except for the handle which needs to be screwed in with a Phillips screwdriver.)
Most orders ship in the US for between $23 and 50 dollars to the lower 48 states depending upon your shipping region , and about $119 dollars to ship to Hawaii and Alaska (we're based in Kentucky). We NEVER pad our shipping/handling charges. You pay what UPS charges us! For our customer's convenience, we've pre-calculated shipping costs by region, and have included that cost directly into the purchase price. Simply go to the Order Home page, choose your state by tapping its link, and you'll be directed to your region's order page to complete your order, where you'll see the unit price (the same for all regions) and the shipping cost for your region. During checkout, you simply pay a single amount for both the Peeper and the shipping, making check-out fast and easy. If you have any questions about shipping, please contact us here.
Upon shipping your order, we'll send you a confirmation email along with the tracking number of your order.
Our Return Policy
If the unit has not been used, we will accept returns if mailed back within 10 business days of delivery, for a full refund minus the original shipping. Purchaser pays return postage. No COD returns will be accepted. Email us for mailing instructions before attempting to return. We will respond the same day with address and packing instructions. Refund will be issued by check after receipt and inspection of the unit.
Please note:
We strongly recommend (as noted in the provided instructions and documentation) that you evaluate and set-up your purchase before allowing your pet into it. Since a product that has been used, even briefly, may have been contaminated by a pet that leaves behind a contagion or parasite, we are unable to accept such items for a refund. In order to be able to restock a returned item to sell to someone else as "new" we can not accept or issue a refund for any product that has been used, no matter for how short a period, by the pet. We realize that this may be a difficult policy, but all customers, including you, expect and deserve to have confidence in something you buy as being "new" for your special pet.
Kitty Peeper Size Issues
If you ordered a Kitty Peeper Window Patio and you find that the unit you ordered will not fit your window (either too large or too small), we will help you with the process of getting the right size. It may be that our side panel extension kit may solve your problem if your window is too large. Simply contact us at [email protected] and we’ll see what we can do. If you purchased a large and it won’t fit in your window, you’ll have to cover the return shipping and new shipping costs (but we’ll deduct the price difference between the larger unit you’ll be returning and the smaller one we’ll send as a replacement.
Back to Kitty Peeper Information Page Back to Order Page
Please note:
We strongly recommend (as noted in the provided instructions and documentation) that you evaluate and set-up your purchase before allowing your pet into it. Since a product that has been used, even briefly, may have been contaminated by a pet that leaves behind a contagion or parasite, we are unable to accept such items for a refund. In order to be able to restock a returned item to sell to someone else as "new" we can not accept or issue a refund for any product that has been used, no matter for how short a period, by the pet. We realize that this may be a difficult policy, but all customers, including you, expect and deserve to have confidence in something you buy as being "new" for your special pet.
Kitty Peeper Size Issues
If you ordered a Kitty Peeper Window Patio and you find that the unit you ordered will not fit your window (either too large or too small), we will help you with the process of getting the right size. It may be that our side panel extension kit may solve your problem if your window is too large. Simply contact us at [email protected] and we’ll see what we can do. If you purchased a large and it won’t fit in your window, you’ll have to cover the return shipping and new shipping costs (but we’ll deduct the price difference between the larger unit you’ll be returning and the smaller one we’ll send as a replacement.
Back to Kitty Peeper Information Page Back to Order Page